Privacy Policy — Your Data at takabate

takabate collects personal data through several means: information you provide directly when you register and use the platform, information generated automatically by your use of the platform, and information obtained from third-party verification and payment service providers. The categories of personal data we collect are described below.

1.1 Registration and Identity Data

When you create an account on takabate, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, Bangladesh)
• Username and encrypted password
• Preferred currency (BDT)

1.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may request and retain copies of the following identity documents:

• National Identity Card (NID) — Bangladesh Election Commission
• Valid passport (any nationality)
• Bangladesh driving licence
• Proof of address (utility bill, bank statement dated within 90 days)
• Selfie or live photo for liveness verification

1.3 Financial and Transaction Data

We collect data related to your financial transactions on the platform, including:

• Payment method details (mobile money account numbers for bKash, Nagad, Rocket, Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank; masked card numbers for Visa and Mastercard)
• Deposit and withdrawal history, amounts, and timestamps
• Transaction reference numbers from mobile money networks and banking partners
• Account balance history

Note: takabate does not store full card numbers. Card payments are handled via PCI-DSS compliant payment processors and only masked card details are retained on our systems.

1.4 Gaming Activity Data

We record your gaming behaviour on the platform, including:

• Games played, bet amounts, and game outcomes
• Sports betting selections, odds accepted, and settlement results
• Session start and end times
• Bonuses claimed and wagering progress
• Responsible gaming tool usage (deposit limits set, cool-off periods activated)

1.5 Technical and Usage Data

When you access takabate, our servers automatically collect the following technical data:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, navigation paths, and time spent on each page
• Referring URL (the page you visited immediately before arriving at takabate)
• Error logs and crash reports

1.6 Communications Data

If you contact our support team, we retain records of those communications, including:

• Live chat transcripts
• Email correspondence with the support team at support@takabate
• Feedback and complaint submissions
• Survey responses (where you choose to participate)

takabate processes your personal data only for clearly defined and legitimate purposes. We do not sell your personal data to third parties for marketing purposes. The table below summarises our primary data processing activities and the lawful basis for each.

Purpose	Data Used	Lawful Basis
Account registration and management	Identity, contact data	Contractual necessity
Age and identity verification (KYC)	KYC documents, selfie	Legal obligation
Processing deposits and withdrawals	Financial, transaction data	Contractual necessity
Anti-money laundering monitoring	Financial, identity, usage data	Legal obligation
Fraud prevention and security	Technical, financial, identity data	Legitimate interest
Responsible gaming monitoring	Gaming activity, session data	Legal obligation / legitimate interest
Customer support delivery	Communications, account data	Contractual necessity
Platform improvement and analytics	Technical, usage data	Legitimate interest
Promotional communications (opt-in)	Contact, preferences data	Consent

2.1 Promotional Communications

We will only send you marketing communications — including bonus offers, game recommendations, and seasonal promotions relevant to the Bangladesh market — where you have given us your explicit consent at the time of registration or subsequently via your account settings. You may withdraw this consent at any time by adjusting your notification preferences in your account dashboard or by contacting our support team.

2.2 Automated Decision-Making

takabate uses automated systems to detect unusual account activity, potential fraud, and patterns that may indicate problem gambling behaviour. Where an automated process results in a significant decision affecting your account — such as a temporary freeze or withdrawal hold — you have the right to request human review of that decision by contacting our support team at support@takabate.

takabate does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described in this section, and only with parties who are contractually bound to protect your data to the same standard we apply.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processors operating on behalf of Visa and Mastercard. These partners process data solely to complete your requested transactions and are not authorised to use your data for any other purpose.

3.2 Identity Verification Providers

We use specialist third-party KYC and identity verification services to validate the documents you submit during the verification process. These providers process your identity documents and liveness photos on our behalf under strict data processing agreements.

3.3 Game Technology Providers

The games available on takabate are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain session data — such as your player ID and game stake — to operate the game software and maintain fair-play audit trails. They do not receive your full identity data or payment details.

3.4 Analytics and Technology Partners

We use technology partners to support platform analytics, security monitoring, and infrastructure operation. These partners act as data processors under our instruction and are bound by confidentiality and data protection obligations.

3.5 Legal and Regulatory Disclosure

takabate may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are required to do so by applicable law, court order, or to protect the safety and security of our platform and its users. Such disclosures are made strictly in accordance with our legal obligations and are documented internally.

3.6 Business Transfers

In the event that takabate undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any resulting changes to this Privacy Policy with reasonable advance notice.

takabate uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and understand how players interact with the site. This section explains the types of cookies we use and your options for managing them.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and enable core features such as the game lobby and cashier. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: We use analytics cookies to understand how players navigate the platform, which games are most popular, and where technical errors occur. This data is aggregated and anonymised where possible. These cookies help us improve the platform experience for all players.
• Functional Cookies: Functional cookies remember choices you make — such as your preferred deposit method or display settings — so you do not need to re-enter them on each visit.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, including account takeover attempts and bot-driven abuse. They are strictly necessary for the security of the platform.

4.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from accessing your account and using the platform. Detailed instructions for managing cookies in common browsers are available through the browser's own help documentation.

4.3 Third-Party Cookies

Some cookies on the platform are set by third-party game providers and technology partners, as described in Section 3. These cookies are subject to the privacy policies of those third parties. takabate does not control the use of third-party cookies beyond the contractual obligations placed on those partners.

takabate takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, loss, alteration, or disclosure.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and the takabate platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing the platform.
• Password Hashing: Your account password is never stored in plain text. We use strong one-way cryptographic hashing algorithms to store passwords securely.
• Two-Factor Authentication (2FA): We offer 2FA for all registered accounts. We strongly encourage all players to enable this feature via their account security settings.
• Access Controls: Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. Access is logged and audited regularly.
• PCI-DSS Compliance: Card payment processing is handled by PCI-DSS compliant processors. Full card numbers are never stored on our servers.

5.2 Organisational Safeguards

Our staff receive regular data protection training. We conduct periodic internal security reviews and maintain incident response procedures for the unlikely event of a data breach. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users without undue delay.

takabate retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements.

6.1 Active Accounts

While your account remains active, we retain all personal, financial, gaming activity, and communications data associated with it. This is necessary to provide you with a continuous and personalised service, and to fulfil our legal obligations under anti-money laundering and responsible gaming regulations.

6.2 Closed Accounts

Following the closure of your account — whether at your request or as a result of a breach of our Terms & Conditions — we retain your personal data for a minimum period of five (5) years. This retention period is required to comply with financial recordkeeping obligations, to support any ongoing investigations, and to enforce our agreements. After this period, your data will be securely deleted or anonymised, unless a longer retention period is required by applicable law.

6.3 KYC Documents

Identity verification documents (NID copies, passport scans, proof of address) are retained for the duration of your account and for a minimum of five years following account closure. These documents may be retained for longer periods where required by applicable anti-money laundering legislation.

6.4 Marketing Data

If you withdraw your consent to marketing communications, we will cease sending promotional messages promptly. However, we may retain a record of your consent withdrawal to demonstrate compliance and to prevent future unsolicited contact.

takabate respects your rights over your personal data. Depending on applicable data protection law, you may have some or all of the following rights with respect to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain certain data (see Section 6).
• Right to Restriction of Processing: You may request that we limit the way we process your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.1 How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team by email at support@takabate, clearly stating your full name, registered email address, and the specific right you wish to exercise. We will respond to your request within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

7.2 Identity Verification for Rights Requests

To protect your privacy and prevent unauthorised access to your data, we may ask you to verify your identity before processing a rights request. This is a security measure to ensure that personal data is not disclosed to someone who is not entitled to receive it.

takabate is the data controller responsible for the personal data processed under this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or our data processing practices, please contact us using the details below.

8.1 Privacy and Data Enquiries

For all privacy-related enquiries, including data subject rights requests, please contact our support team at:

• Email: support@takabate (plain text — not a clickable link)
• Hours: 24/7 support, Bangladesh Standard Time (BST, UTC+6)
• Service area: Serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

8.2 Updates to This Policy

takabate reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the revised Policy on this page with an updated effective date. We encourage you to review this Policy periodically. Your continued use of the platform following any update constitutes your acceptance of the revised terms.

8.3 Governing Language

This Privacy Policy is written in English and shall be interpreted in accordance with its plain English meaning. In the event of any dispute or ambiguity arising from translation, the English-language version shall govern.